e-Sahaayataa (FAQs)

e-Sahaayataa (FAQs)

1. How to post grievances?
2. Whether Membership number and Date of Birth has to be provided for Validation?
3. What happens in case of Students and Others?
4. What happens if we do not get alert mails?
5. Is Grievance System has built in Escalation Mechanism?
6. What happens to the Grievance when the same is resolved ?
7. What Happens when any user is not Satisfied with the response?
8. How to check status of Grievance online?
9. Whom to contact in case of any technical difficulties?

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1.	How to post grievances? Please access the link help.icai.org and Select option entitled Post your Grievances. Thereafter select who are you? Member,Student or Other?
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2.	Whether Membership number and Date of Birth has to be provided for Validation? For Members the Validation of Membership number using Date of Birth is mandatory.
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3.	What happens in case of Students and Others? After submission of the Grievance an Alert mail is sent to the E-Mail ID.When such mail is opened and url is selected then Grievance number is generated. The Grievance number so generated is also emailed.
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4.	What happens if we do not get alert mails? Sometimes auto generated mails moves to the Spam or Bulk mail segment, you may access the mails from there.
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5.	Is Grievance System has built in Escalation Mechanism? The Grievance System has the Escalation Levels set right from the Level 1 for the desk level users upto the level of Secretary's, Vice President, President's Office.
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6.	What happens to the Grievance when the same is resolved ? The mail alert is sent to the email ID.
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7.	What Happens when any user is not Satisfied with the response? The Grievance can be reopened by using the link provided in the mail.
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8.	How to check status of Grievance online? Please make use of link help.icai.org, Check Status option
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9.	Whom to contact in case of any technical difficulties? IT Department at Tel No. (011) 30110416/ 417, E Mail ID : esahaayataa@icai.org
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